Frequently Asked Questions
Find answers to the most common questions about our courses, payments, and platform.
Create an account, select the desired course and click "Enroll". After payment via Stripe, you will receive a confirmation email.
Offline courses take place at a physical location. Online courses are conducted live via Microsoft Teams. Both offer interactive teaching.
If you are unsure, contact us and we will help you with the assessment. The levels range from A1 (beginner) to C2 (near-native level).
We accept all common payment methods via Stripe: credit card (Visa, Mastercard), debit card and other local payment methods.
Refunds can be requested in justified cases. Please contact our support team. Refunds are processed by the admin team.
All displayed prices are final prices including the statutory VAT. No additional costs apply.
Our courses take place in Berlin and Munich. The exact addresses are displayed in your dashboard after registration and payment.
Our courses are offered in German, English and Arabic, depending on the course type. The teaching language is indicated for each course.
You can reach us through the contact form on our website or send an email to hello@akaza.de. We usually respond within 24 hours.
Yes, we offer customised courses for companies. Contact us for an individual offer for your team.
After registration and payment, you will receive a confirmation email. The Teams link and schedule will be sent separately by email from our team.
We take data protection very seriously. All data is processed in accordance with GDPR. Details can be found in our privacy policy.