AGB

Last updated: 2026-04-15

These General Terms and Conditions apply to all language courses and language services offered by AKAZA Education GmbH, including online courses, on-site courses, individual instruction, group instruction, corporate training and exam preparation.

The presentation of our courses is not a binding offer. The contract is concluded once the participant submits a binding registration and AKAZA Education GmbH accepts it. Registration may be made online, by email, in writing or in person. Invoices and confirmations may be sent electronically.

The specific scope is defined by the course description, individual offer or booking confirmation. One teaching unit (UE) lasts 45 minutes unless otherwise agreed. There is no entitlement to a particular instructor, method or classroom. AKAZA Education GmbH owes the delivery of the booked instruction, but not a specific learning outcome, language level or exam pass.

For online courses, participants are responsible for the necessary technical setup. Technical issues on the participant's side do not give rise to refund or makeup claims. Login credentials must not be shared. Recordings are only permitted with prior express consent.

On-site lessons take place in AKAZA Education GmbH's designated classrooms. Participants must observe house rules and on-site instructions.

AKAZA Education GmbH may switch lessons between on-site and online formats where there are objective reasons (official orders, force majeure, instructor illness, classroom unavailability). Such a switch does not give rise to cancellation or refund rights provided lessons can continue equivalently.

Where a specific level is required, AKAZA Education GmbH may conduct a placement test. There is no claim to placement in any specific alternative course.

The prices agreed at contract conclusion apply. Course fees are due within 14 days of invoice and at the latest before course start. Instalment payment is only possible by separate written agreement. There is no entitlement to instalment payment. On default of an instalment, the entire amount may be demanded immediately.

Participation may be conditional on full payment or compliance with an instalment agreement.

Independent of any statutory right of withdrawal, a booking may be cancelled in writing before course start. The following processing/cancellation fees apply:

• up to 6 weeks before course start: 20% of the fee, minimum EUR 25.00
• 4 weeks before course start: 30% of the fee
• 2 weeks before course start: 50% of the fee
• 13 days or less before course start: no refund

Once the course has started, there is no right to a refund — including for partial attendance or early discontinuation. Mandatory statutory rights remain unaffected. Where lessons begin within the withdrawal period at the participant's express request, statutorily permitted compensation under § 357a BGB may be claimed.

Failure to attend individual sessions does not give rise to a makeup, replacement or pro-rata refund. The obligation to pay remains unaffected.

Sessions are scheduled separately and may be cancelled in writing up to 24 hours before start. Later cancellations are deemed completed. Booked teaching units must be taken within 12 months of contract conclusion.

AKAZA Education GmbH may reasonably adjust course times, instructors, locations and format. If a required minimum is not reached, AKAZA Education GmbH may postpone, offer a comparable replacement or withdraw. Fees already paid for a cancelled course are refunded.

No lessons on public holidays. In the event of force majeure, official measures, illness or classroom unavailability, replacement sessions or a switch to online may be offered. Where delivery is impossible in any form, fees for the undelivered portion are refunded.

Consumers generally have a statutory right of withdrawal under § 312g BGB. The proper withdrawal notice is provided separately.

AKAZA Education GmbH is liable without limitation for intent and gross negligence and for damages from injury to life, body or health. For ordinary negligence, AKAZA Education GmbH is liable only for breach of essential contractual obligations and only for foreseeable, contract-typical damage.

Participants must allow lessons to proceed respectfully and without disruption. In the event of significant or repeated disruption, insults or discrimination, AKAZA Education GmbH may, after prior warning, withdraw from the contract or exclude further participation.

Personal data is processed in accordance with applicable data-protection law. See the Privacy Policy for details.

The law of the Federal Republic of Germany applies. Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.